SolarSave Ltd Privacy Policy – Solar Panel Installation Services

Last Updated: July 2025

1. Introduction

SolarSave Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

2. Information We Collect

Personal Information

When you request a quote or contact us, we may collect:

  • Name and contact details (address, phone, email)
  • Property information (postcode, property type, energy usage)
  • Communication preferences
  • Financial information (for payment processing)

Technical Information

We automatically collect:

  • IP address and browser information
  • Website usage data and analytics
  • Cookie data (see our Cookie Policy)
  • Device and connection information

3. How We Use Your Information

We use your personal information to:

  • Provide quotes and consultation services
  • Schedule and carry out installations
  • Process payments and manage accounts
  • Provide customer support and aftercare
  • Send service updates and important notices
  • Improve our website and services
  • Comply with legal obligations

4. Marketing Communications

With your consent, we may send you marketing communications about our services, special offers, and industry updates. You can opt out at any time by:

  • Clicking unsubscribe in any email
  • Contacting us directly
  • Updating your preferences online

5. Legal Basis for Processing

We process your data based on:

  • Contract: To fulfill our services to you
  • Legitimate Interest: To improve our services and website
  • Consent: For marketing communications
  • Legal Obligation: To comply with legal requirements

6. Data Sharing

We may share your information with:

  • Trusted service partners (installation teams, payment processors)
  • Professional advisors (legal, accounting)
  • Regulatory bodies (MCS, local authorities) when required
  • Law enforcement when legally required

We never sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure data transmission (SSL encryption)
  • Access controls and authentication
  • Staff training on data protection

8. Data Retention

We retain your data for:

  • Customer records: 7 years after service completion
  • Performance Estimates: Minimum 10 years.
  • Installation warranties: Duration of warranty period
  • Marketing data: Until you opt out or we determine it’s no longer needed
  • Website analytics: 26 months

9. Your Rights

Under data protection law, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing for legitimate interests
  • Restriction: Limit how we use your data

10. Cookies and Tracking

Our website uses cookies to improve functionality and analyze usage. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

12. International Transfers

Your data is primarily processed within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes.

14. Contact Us

For privacy-related questions or to exercise your rights, contact us:

  • Email: James@solarsaveltd.co.uk
  • Phone: 0333 577 6576
  • Post: Data Protection Officer, SolarSave Ltd

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data properly.