SolarSave Ltd Terms and conditions

1. Introduction

These terms and conditions (“Terms”) govern your use of SolarSave Ltd’s website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Company information

SolarSave Ltd is a company registered in England and Wales, company number 13943435. We are MCS (Microgeneration Certification Scheme) certified and specialise in the design, supply and installation of solar photovoltaic systems.

3. Services

We provide solar panel installation services for residential and commercial properties within 100 miles of Doncaster. Our services include:

• Solar system design and consultation
• Installation under our MCS certification, by our scaffolders, roofers and electricians
• System commissioning and testing
• Aftercare and support
• Warranty and guarantee services

4. Quotations and pricing

All quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change based on site survey findings, equipment availability and any changes to specifications requested by the customer.

5. Installation process

Installation dates are scheduled following acceptance of the quotation. We will provide reasonable notice of installation dates and work with customers to minimise disruption. Access to the property and electrical supply will be required throughout the installation period.

6. Warranties and guarantees

We provide comprehensive warranties on our installations. Warranty terms are subject to the system purchased, proper system maintenance and normal operating conditions. This will be discussed at the point of sale.

7. Payment terms

Payment terms will be specified in your quotation. We take no deposit (0% deposit): nothing is payable when you confirm your order. Typically, we then require:

• Progress payment during installation
• Final payment upon completion and commissioning

8. Cancellation policy

Customer cancellation rights

You have the right to cancel your contract within fourteen (14) days of signing, without giving any reason. This is your statutory cooling-off period under UK consumer protection law.

How to cancel

Cancellation must be communicated in writing or by email to:

Charges for work completed

• If no work has commenced: no charges apply
• If work has started with your written agreement: you may be charged reasonable amounts for:
  • Work completed before cancellation
  • Materials specifically ordered for your installation

Full cancellation details

Complete cancellation rights, procedures and a cancellation notice form will be provided with your contract documents at the time of signing. This includes detailed information about:

• Exact cancellation procedures
• When cancellation takes effect
• How refunds are processed
• Requirements for work to commence before the 14-day period expires

Consumer rights

This cancellation policy complies with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Your statutory rights are not affected by these terms.

For full cancellation terms and conditions, please refer to your signed contract documents.

9. Limitation of liability

Our liability is limited to the contract value of the work performed. We are not liable for consequential damages, loss of profits or indirect losses. This does not affect your statutory rights as a consumer.

10. Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to extreme weather, supplier delays or government restrictions.

11. Data protection

We process personal data in accordance with our privacy policy and applicable data protection laws. Customer information is used solely for service delivery and communication purposes.

12. Governing law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

13. Changes to terms

We reserve the right to update these Terms. Changes will be posted on our website and take effect immediately upon posting.

14. Contact information

For questions about these Terms, please contact us:

• Phone: 0333 577 6576
• Email: James@solarsaveltd.co.uk